• Updating all cleaning protocols with cleaning staff to ensure that the right measures are being followed to minimise the spread of Coronavirus (and other germs too.)
• Cleaning and sanitizing of the condominium before and after each stay – Carried out by our cleaning team, previously trained on the correct use of products endorsed by official organizations to guarantee the cleaning and disinfection of the space and surfaces of more contact.
• Cleaning staff to pay particular attention to disinfecting high touch areas, including door handles, light switches, remote controls, stair handrails, cabinet knobs, AC thermostats, smart locks, lockboxes and keys. 
• Providing pump bottles of gel hand sanitizer in every property.
• Placing antibacterial soaps in each bathroom
• Providing disinfectant cleaning products in each property for use during your stay.
• Monitoring the health of our team members and urging everyone to be vigilant about frequent hand washing.
• Cleaning supervision by the Vacation Rental Specialist before each arrival to ensure its proper completion.
• Laundry service using the products endorsed by official organizations to guarantee cleaning and disinfection.

Check In & Check Out Procedure

To minimize person-to-person contact, some of our properties are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff. All properties without smart locks will have a set of disinfected keys placed inside the property prior to your arrival, with the doors left unlocked. The property will have been cleaned and will be ready/empty in anticipation of your arrival. A member of our Bayside team will be waiting inside the property and will provide a thorough walk through with 1 guest while the other guests await from a safe distance. 

Additional procedures implemented for guest check in/outs include:

• Correct use of protection elements, such as mouth guards and gloves at all times by the Vacation Rental Specialist, drivers of transport units and guests.
• Airport shuttle service to property to include:
  • Cleaning of transport units between each service.
  • Luggage cleaning by transport unit driver.
• Pantry purchase service to prevent guests from going to consumption centers or shops.
• Distance between each person of minimum 1.5 m.
• Sanitary safety kit with face covers, disinfecting towels and antibacterial gel available.
• Mat with sanitizing solution for shoe cleaning at the entrance of the property.

PCR/Antigen Testing Assistance

When you book with Bayside we will help schedule and coordinate your PCR/Antigen testing for your return trip home.  BIUM offers home testing at $2,500.00 pesos for the PCR test and the results are sent within 72 hours to your email address. They also offer the antigen test at $700.00 pesos and the results get sent within 6 hours. We also recommend Laboratorios Huatulco which is administered at the lab or at home at $900.00 pesos for the antigen test and $2,500.00 pesos for the PCR test. They have English speaking personnel. We can assist with booking your test or you can contact them directly:

BIUM: (+52) 55 6103 7260

Laboratorios Huatulco: (+52) 958 116 59 15

Changeover Days

We have adjusted our reservation settings so that we are now allowing changeover days on every day of the week. This ensures our cleaning team has ample time to clean, disinfect and sanitize each property. It will be important for us to adhere to our 11am check out and 4pm check in times to ensure the properties are thoroughly cleaned before your arrival.