Policy Changes Related to COVID-19 


 

 

 

To our valued Bayside Vacations Huatulco Guests, we are taking the current global health and travel crisis very seriously and are taking extra precautions with sanitizing and cleanliness, and ensuring social distancing with guests. Our team is continuously assisting with cancellations and extensions for guests who are working with changing flight schedules and government advisories.

 


 

 Safety & Cleaning Protocols 

 

The safety of everyone is our priority. We are actively monitoring and following the guidance of the World Health Organization and the Centers for Disease Control to do our part to keep our guests, employees, and community safe including:

 

  • Paying particular attention to disinfecting high touch areas, including door handles, light switches, remote controls, stair handrails, cabinet knobs, AC thermostats. 
  • Continuing to provide pump bottles of hand soap in every bathroom and kitchen. Thorough hand-washing for at least 20 seconds remains one of the most important precautions.
  • Providing disinfectant cleaning products in each property for use during your stay.
  • Monitoring the health of our team members and urging everyone to be vigilant about frequent hand washing.

 


 

 Cancellation Policy Related to Covid-19

 

We are sorry if your planned vacation is being affected by Covid-19 and understand that you may have concerns about traveling or continuing with your planned trip to our properties in Huatulco. We are working hard to adjust and modify our policies as information becomes available. As we have that information, we are able to adjust to the conditions that are in place for your stay dates. This unique challenge continues to change rapidly. We are doing our best to remain flexible and adjust, as needed, for the good of our guests, owners, employees and our community.

 

First and foremost, we recommend contacting your travel insurance company to validate your coverage, additionally please see below for our internal policies related to Covid-19. 

 

Confirmed Reservations prior to March 31, 2020

 

If you booked a reservation prior to March 31, 2020 and are unable to travel this season, in addition to our standard cancellation policy (see cancellation terms in your rental agreement), you may move your reservation in the original property chosen to one year later.  The final 50% balance will be due based on the new reservation dates. This may be done by contacting us at info@baysidevacations.com 

 

Terms and Conditions

 

  • The postponement travel dates must be decided no later than 8 weeks prior to the originally scheduled dates/reservation.
  • Any difference in price between the value of your new dates and the value of the original dates must be paid by you.  
  • If a reduction in the number of nights is required on your end, any residual value will be lost.
  • Upon receipt of all payments, funds are transferred directly to the property owner and are not held in escrow by Bayside Vacations Huatulco. Bayside operates as an intermediary for financial transactions between the property owner and guests.

 

Confirmed Reservations after March 31, 2020

 

Please review the cancellation terms outlined in your rental agreement.

 


 

 

 

En primer lugar, le recomendamos que se ponga en contacto con su compañía de seguros de viaje para validar su cobertura; además, consulte a continuación nuestras políticas internas relacionadas con Covid-19.

 

Reservas confirmadas antes del 31 de marzo de 2020

 

Si realizó una reserva antes del 31 de marzo de 2020 y no puede viajar esta temporada, además de nuestra política de cancelación estándar (consulte los términos de cancelación en su contrato de alquiler), puede mover su reservación un año después en la misma propiedad  elegida. El saldo final del 50% se pagará en función de las nuevas fechas de reserva. Las fechas para volver a reservar deben elegirse antes del 30 de septiembre de 2020. Esto se puede hacer contactándonos a info@baysidevacations.com

 

Términos y Condiciones

 

  • Las fechas de aplazamiento del viaje deben decidirse a más tardar 8 semanas antes de las fechas / reserva programadas originalmente.
  • Cualquier diferencia de precio entre el valor de sus nuevas fechas y el valor de las fechas originales debe ser pagada por usted.
  • Si se requiere una reducción en el número de noches por su parte, se perderá cualquier valor residual.
  • Una vez recibidos todos los pagos, los fondos se transfieren directamente al dueño de la propiedad y Bayside Vacations Huatulco no los retiene en custodia. Bayside opera como intermediario para las transacciones financieras entre el propietario y los huéspedes.

 

Reservas confirmadas después del 31 de marzo de 2020

 

Revise los términos de cancelación descritos en su contrato de alquiler.